Our Promise

This tourist office belongs to the network of Tourist Offices of France. It undertakes to:

1. Provide an accessible facility where you can obtain advice and information easily.
2. Facilitate your procedures.
3. Provide you with seating.
4. Provide you with free information on local tourist attractions and facilities.
5. Provide a free WiFi service.
6. Display and publish our opening times in at least two foreign languages.
7. Open our doors for at least 240 days per year, including Saturdays and Sundays in the holiday season and during special events.
8. Respond to your mail throughout the year.
9. Provide tourist information also via paper publications, translated into at least two foreign languages, relating to:
   1. all rated tourist accommodation, indicating as a strict minimum the establishment’s name, postal address, email address, Internet address and telephone number, as well its rating;
   2. sights and cultural, natural and recreational tourist attractions, indicating where possible their standard admission fees, public opening dates and times, website details, telephone number and postal address;
   3. events and entertainment;
   4. emergency telephone numbers.Guarantee a permanent information service run by staff who speak at least two foreign languages.
10. Guarantee a permanent information service run by staff who speak at least two foreign languages.
11. Provide you with tourist maps, plans and guides in paper form.
12. Allow you access to our trilingual website.
13. Update our tourist information on an annual basis.
14. Display emergency telephone numbers outside the tourist office.
15. Present all official information concerning our relevant area and pertinent to all audiences.
16. Handle your claims and gauge your level of satisfaction.
17. Comply with quality procedures.
18. Provide you with the guidance of a holiday advisor.
19. Guarantee the reliability and timeliness of information about local tourist attractions and facilities.